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Today at the What’s Next with AWS, Matt Garman, CEO of AWS, Colleen Aubrey, SVP Amazon Applied AI Solutions, Julia White, CMO of AWS, and OpenAI leaders discussed how they and their customers are changing how businesses operate with agents.
Here’s our roundup of the biggest announcements from the event:
Amazon Quick is an AI assistant for work that connects to all of them, learns what matters to you, and takes action on your behalf. Starting today, you can use the new desktop app, sign up for Free and Plus pricing plans, generate visual assets in the chat, and easily connect Quick to even more apps.
- Quick’s new desktop app (Preview): You can create a personalized experience by staying connected to your local files, calendar, and communications without opening a browser.
- New Free and Plus pricing plans for Quick: You can sign up within minutes using your personal email address or existing Google, Apple, Github, or Amazon credentials—no AWS account required.
- Generate visual assets on the fly: Available today, Quick now lets you create polished documents, presentations, infographics, and images directly from the chat interface, no design skills or hours of formatting required.
- Easily connect Quick to even more apps: Available today, Quick is expanding its native integrations to include Google Workspace, Zoom, Airtable, Dropbox, and Microsoft Teams.
- Build custom apps with Quick (Preview): You can use Quick to create intelligent apps, dashboards, and web pages that are deeply connected to the rest of your business using natural language.
To learn more, visit the About Amazon News post.
Amazon Connect is expanding from a single product into a set of four agentic AI solutions designed to work within your existing workflows: Amazon Connect Decisions (supply chains), Talent (hiring), Customer (customer experience), and Health (health care).
- Amazon Connect Decisions is a supply chain planning and intelligence solution that shifts teams from crisis management to proactive planning and decisioning. AI teammates, combining 30 years of Amazon operational science and 25+ specialized supply chain tools, adapt to your business, learn from your team, and continuously improve your operations.
- Amazon Connect Talent (Preview) is an agentic AI hiring solution built for talent acquisition leaders managing scaled hiring. It delivers AI-led interviews, science-backed assessments, and consistent evaluation, helping recruiters hire high quality candidates faster while providing applicants with a flexible interview experience that reduces human preconceptions.
- Amazon Connect Customer, previously known as Amazon Connect, delivers intelligent, personalized customer experiences across voice, chat, and digital channels. Amazon Connect Customer now offers new configuration capabilities that enable organizations to set up conversational AI in weeks, not months, and configure experiences without technical expertise.
- Amazon Connect Health delivers agentic patient verification, appointment management, patient insights, ambient documentation, and medical coding — giving patients faster access to care, clinicians more time for care, and staff capacity for specialized work.
To learn more, visit the About Amazon News post.
AWS and OpenAI expanded partnership
AWS and OpenAI are bringing the latest OpenAI models to Amazon Bedrock, launching Codex on Amazon Bedrock, and launching Amazon Bedrock Managed Agents, powered by OpenAI (all in limited preview), giving enterprises the frontier intelligence they want on the infrastructure they trust.
- OpenAI models on Amazon Bedrock (Limited preview): The latest OpenAI models, including GPT-5.5 and GPT-5.4, will be available in preview on Amazon Bedrock. Use OpenAI’s frontier models through the same Bedrock APIs you already rely on, with unified security, governance, and cost controls. No additional infrastructure to configure, no new security model to learn.
- Codex on Amazon Bedrock (Limited preview): You can access the OpenAI coding agent within the AWS environments where they already operate at scale. You can authenticate using their AWS credentials, process inference through Amazon Bedrock infrastructure, and apply Codex usage toward their AWS cloud commitments. Codex on Bedrock is available through the Bedrock API, starting with the Codex CLI, the Codex desktop app, and Visual Studio Code extension.
- Amazon Bedrock Managed Agents, powered by OpenAI (Limited preview): Amazon Bedrock Managed Agents combines frontier AI models with trusted AWS infrastructure, enabling customers to quickly and easily build production-ready OpenAI-powered agents in the cloud. It is built with the OpenAI harness, which is engineered to unlock the full potential of OpenAI frontier models, delivering faster execution, sharper reasoning, and reliable steering of long-running tasks.
To learn more, visit the AWS What’s New post and About Amazon News post.
Updated on April 29th – Added a new Quick feature to build custom applications using natural language.
