Delivering a premium guest experience doesn’t start at check-in. It begins with seamless, high-speed connectivity—something that today’s travelers expect as a given. As guest needs evolve and hospitality becomes ever smarter and more connected, Wi-Fi 7 is emerging as a transformative leap forward.
Whether it’s powering smart devices in every guest room or enabling location-based services across a large resort, Wi-Fi 7—delivered through access points like the Cisco Wireless CW9172H—raises the bar for modern hospitality.
Differentiate your services across critical hospitality use cases
With more devices per guest and rising demand for automation, entertainment, and personalization, hotel IT teams are rethinking the network as a key element of the guest experience. Wi-Fi 7 introduces the speed, capacity, and intelligence needed to support that evolution, improve guest engagement, and enable specialized offerings.
Designed specifically for high-performance, in-room deployments, the Cisco Wireless CW9172H wall plate access point supports the features and use cases hospitality teams need to cater to today’s elevated expectations and build for the future.
1. Smart guest rooms and IoT integration invite personalization
Wi-Fi 7 makes it easier to give guests the keys to controlling their own preferences. With a built-in IoT radio, the CW9172H can power IoT hubs and sensors that integrate with building automation systems (BAS), creating a more customized, energy-efficient experience for guests—and drive cost savings for operators.
Innovative in-room use cases include:
- Smart lighting, HVAC, and entertainment controls
- Touchless check-in and keyless entry
- In-room tablets for food orders, concierge, and service requests
- In-room smoking mitigation, noise control, and air quality audits for healthier environments
2. Property-wide wayfinding facilitates guest navigation
The more amazing your campus is, the more maze-like it can be. Large resorts, conference centers, and multibuilding hotel properties often face guest confusion and lost foot traffic. Cisco Wireless access points support Bluetooth® Low Energy (BLE) and work with Cisco Spaces to enable rich, location-aware experiences.
Wayfinding solutions that save guests from feeling overwhelmed include:
- Mobile app navigation from parking to rooms
- Turn-by-turn indoor directions to amenities like pools, gyms, or spas
- Interactive conference venue maps
- Real-time staff and service dispatch for quicker response times
3. High-density guest connectivity goes above and beyond
From “bleisure” trips that combine work and play, to gamer-centric experiences tailored for younger generations, many industry megatrends add complexity to network requirements. While guests are working remotely and streaming entertainment across multiple screens, they expect consistent, high-speed internet at all times. When your Wi-Fi delivers, it’s a factor that instills loyalty.
This is where Wi-Fi 7 shines in ways that no prior wireless standard can approach. Wi-Fi 7 ensures that network congestion is minimized—even in busy environments like convention centers and full-capacity suites.
Performance features that power robust reliability include:
- 320 MHz channels for greater throughput and efficiency
- Multi-link operation (MLO) to reduce latency
- Support for up to 512 clients per radio to handle device-dense environments
4. Security and simplicity that encourages engagement
Trust matters in every industry, but especially when securing guest and operational data. For guests to avail themselves of the specialized services Wi-Fi 7 can deliver, they need to feel their information is protected.
The CW9172H, like the rest of our wireless portfolio, includes WPA3, hardware-level Trust Anchor, and encrypted control and management plane traffic to ensure hotel networks are secure from endpoint to cloud.
5. Sleek aesthetics and scalability ease
Finally, to leave a positive impression on your guests, hospitality infrastructure should blend in—not stand out. The low-profile design of the CW9172H ensures it integrates cleanly into guest rooms and public spaces. Optional security covers and flexible mounting options make it an ideal choice for design-conscious properties.
At the same time, integration with Cisco Catalyst Center or the Meraki dashboard offers centralized, scalable network management. These intuitive, web-based dashboard controls enable organizations with smaller IT teams to easily deploy access points across multiple sites, preconfigure network and access point settings remotely, and gain full visibility into performance and security from one accessible interface. Moreover, the centralized IT team can push updates or address issues without disturbing guests.
Your foundation for a more connected guest experience
Wi-Fi 7 is more than a speed upgrade—it’s a foundation for smarter, more connected hospitality. From intuitive navigation to fully personalized in-room experiences, Cisco Wi-Fi 7 solutions empower hoteliers to meet rising guest expectations while driving operational efficiency.
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planning your next-generation hospitality network.
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