Key Takeaways
- EngageOne
software introduces new AI-powered agents that make managing customer communications faster, safer, and more accurate. - Sentiment, Readability, and Contextual Rewrite Agents help teams deliver clarity, compliance, and empathy in every communication.
- Customers stay in control with Precisely’s principles of Value, Control, and Trust.
- EngageOne AI Agents reduce manual work and review time while improving communication quality.
Why Many Customer Communications Still Miss the Mark
In most organizations, creating and managing customer communications still feels harder than it should. Teams spend hours searching for templates, rewriting content, and routing approvals. Every small change must be checked for tone, clarity, and compliance.
For, digital communications managers that means juggling multiple requests from copywriters, compliance reviewers, and brand teams. For customer service representatives, it often means reading communications that confuse customers or fail to show empathy.
These problems lead to slower turnaround times, inconsistent messaging, and unnecessary risk. A single unclear or outdated communication can cause customer trust to erode and support costs to increase. Even worse, when companies in regulated industries fall short, they may face audits, costly fines, and reputational damage.
A Better Way to Create and Manage Communications
Precisely’s EngageOne
AI Agents are designed to simplify the process of writing, reviewing, and approving customer communications. They give teams instant insight into tone, readability, and compliance before communications are sent.
Here’s how they help:
- Stay compliant and reduce risk: The Sentiment and Readability Agents automatically highlight issues with tone or complex language, helping teams meet brand and regulatory standards.
- Work smarter and faster: The Contextual Rewrite Agent modernizes legacy templates, aligning them with current policies and language in moments.
- Empower every team member: Intelligent Search helps users find approved, compliant templates and resources quickly, reducing duplicated effort and manual checks.
This release eliminates repetitive review cycles, enabling teams to concentrate on creating meaningful and consistent customer experiences. Each agent is designed to keep users in control: users can accept or reject the agent’s suggested improvements. Additionally, organizations have the flexibility to deactivate agents if needed to meet their specific requirements.
Real-World Example: From Review Bottleneck to Rapid Delivery
Consider a financial services team preparing loan renewal communications. In the past, each version of a communication required multiple rounds of manual review by marketing, compliance, and legal. The process could take weeks.
With EngageOne Agents:
- The Sentiment Agent identifies negative or confusing phrasing.
- The Readability Agent flags content that is difficult to understand based on sentence length and word difficulty.
- The Contextual Rewrite Agent uses sentiment and readability score to suggest and improve text.
What once took days of coordination now happens in a single workflow. Teams gain confidence that every communication is accurate, compliant, and ready to send.
Q&A: What Customers Want to Know
Q: Do I have to use all the agents?
A: No. EngageOne agents are fully optional—you can activate only those that fit your governance needs. Each agent works independently to deliver valuable results on its own, allowing you to address specific challenges as needed. However, when agents are used together, they complement each other to deliver even greater value and efficiency throughout your workflow.
Q: Can we use our own AI model?
A: Yes. EngageOne supports a “bring your own LLM” approach, provided it meets platform requirements.
Q: Is customer data exposed to the AI system?
A: No. Customer data stays within your environment to maintain full control and privacy.
Q: How does this help compliance teams?
A: AI checks every communication against brand and regulatory standards, reducing review times and audit risk.
Q: Will this make my team faster?
A: Yes. Tasks that used to take hours can now be completed in minutes with AI-assisted workflows.
Built on Value, Control, and Trust
Precisely’s approach to AI reflects its core principles:
- Value: Each AI capability must help users save time, reduce effort, and deliver measurable business impact.
- Control: Customers choose which agents to enable, maintaining oversight and governance. Additionally, users can choose to review and decide to act on suggestions made by agents.
- Trust: EngageOne agents are designed with data protection and transparency in mind, giving organizations confidence that their information remains secure.
The Future of Responsible AI in Customer Communication
AI is reshaping how organizations create and deliver communications. EngageOne software is leading that transformation with responsible, transparent innovation.
Future releases will expand AI support with predictive insights, adaptive templates, and guided authoring that helps teams write with empathy and precision. The result will be faster, more consistent, and more customer-centric communications at every stage of the journey.
Main Takeaways
EngageOne Agents help organizations:
- Communicate clearly and consistently with every customer.
- Stay compliant without slowing down production.
- Reduce manual reviews and speed up approvals.
- Maintain full control over how and where AI is used.
Experience Our Agents Today
See how EngageOne Agents can make your communications clearer, compliant, and more efficient.
Request a demo or contact us to learn more and gain early access to future AI capabilities.
The post Introducing EngageOne™ Agents: Your New AI Partners for Faster, Smarter Customer Communications appeared first on Precisely.
