Browsing: Customer

A security lapse by one of India’s largest pharmacy chains allowed outsiders to gain full administrative control of its platform,…

Insurance companies don’t get many chances to make a strong impression. Outside of claims and renewals, customer communications are the…

We’re thrilled to announce the finalists for the Cisco Customer Achievement Awards EMEA 2026! From nearly 100 nominations submitted across…

Customer expectations have moved beyond speed and convenience. Today, consumers expect brands to:  Understand Their Preferences Anticipate Needs Deliver Personalized…

Key Takeaways EngageOne software introduces new AI-powered agents that make managing customer communications faster, safer, and more accurate. Sentiment, Readability,…

Looking back on an energizing week at Cisco Live! Melbourne 2025, I am inspired by the human connections that empowered…

The results are in, and we’re thrilled to announce the winners of the Cisco Customer Achievement Awards: APJC 2025! During…

Cisco Live is next week in Melbourne! Read Jacqui Guichelaar’s blog “Go Beyond Boundaries: Your CX Journey at Cisco Live Melbourne…

I always look forward to Cisco Live. There’s a unique energy that comes from connecting with our customers, partners, and…

The IoT promised many advantages to customers, but for many of us, its only success has been filling our homes…